Customer Service Associate - Temporary

Walgreens•Edison, NJ

1d•Onsite

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting and assisting customers and patients, resolving issues, and providing courteous, friendly, fast, and efficient checkout service. The role operates an assigned cash register, handles customer purchases and related transactions, and recommends products, trade-up items, and companions. The associate helps maintain store operations by keeping counters, shelves, and displays clean and well merchandised; checking in and pricing merchandise; taking inventory; maintaining records; and completing resets and revisions. The role supports asset protection, compliance with laws for regulated products, safe food separation and placement, stock rotation, and restocking. It also provides photo-area services, including digital passport photos and print services, and handles web pickup orders. The associate helps maintain the store’s interior and exterior, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Recommend items for sale, including trade-up and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive sales of promotional photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.