Customer Service Associate

Walgreens•Vidor, TX

1d•$15 - $19

About The Position

The Customer Service Associate delivers a distinctive and welcoming customer experience while operating an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role helps customers and patients by greeting them, offering assistance with products and services, resolving issues, answering questions, and modeling customer-service best practices for team members. Operational duties include processing purchases and other register transactions; recommending products; maintaining clean, well-merchandised counters and shelves; taking inventory; checking in and pricing merchandise; and constructing and maintaining promotional, seasonal, and sale displays. The associate follows asset-protection procedures and applicable laws for regulated products, assists with food separation and stock rotation, and maintains store cleanliness and appearance. The role also provides photo-area services, handles web pickup orders, and uses store systems and equipment. The associate complies with company policies and procedures, maintains respectful relationships with coworkers, completes assigned tasks, and attends training and completes requested or assigned PPLs. The position requires a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Deliver a distinctive customer experience and provide courteous, fair, friendly, and efficient checkout service.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices and Walgreens service traits with team members.
Recommend items for sale, including trade-up and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.