Customer Service Associate

Walgreens•Buffalo Grove, IL

13d

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role provides courteous, fair, friendly, and efficient checkout service; engages customers by greeting them and offering assistance with products and services; and resolves issues and answers questions. The associate also shares customer-service best practices with team members. The position supports store operations by processing purchases and other register transactions, recommending products, maintaining merchandise and displays, assisting with inventory and stock rotation, and following asset-protection procedures and applicable laws for regulated products. Additional duties include providing photo-area services and web order pickup, maintaining store cleanliness, following company policies, and completing assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, or companion items.
Operate an assigned cash register; process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with consumable-item stock rotation using first-in, first-out methods and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, and orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and assigned PPLs, special assignments, and other tasks.