Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Operational responsibilities include recommending products, processing purchases and transactions such as returns and exchanges, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, and supporting inventory and store records. The associate helps protect company assets, follows laws covering regulated products, constructs and maintains displays, completes resets, and supports food separation, product placement, stock rotation, and restocking. The associate also provides customer service in the photo area, handles web pickup orders, assists with store maintenance, follows company policies, maintains respectful coworker relationships, and completes assigned tasks. The role requires attendance at training and completion of assigned PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer help with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy; rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the description.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
