CUSTOMER SERVICE ASSOCIATE-FLORENCE
About The Position
The Customer Service Associate (CSA) helps deliver excellent service to donors, shoppers, and coworkers while supporting front-end operations, merchandise processing, and donation receiving. The role ensures merchandise flows efficiently and helps maintain a clean, safe, and welcoming store environment. The CSA works with the team to achieve production, sales, and service goals and contribute to Goodwill’s mission of providing vocational opportunities to individuals with barriers to employment. The position requires sufficient English proficiency to communicate with customers, coworkers, and supervisors and to understand and respond to written and verbal instructions. Work may take place indoors or outdoors in a fast-paced retail environment, with exposure to weather, dust, odors, public interactions, potentially hazardous materials, and usually loud noise. The environment may be heated or air-conditioned. Personal protective equipment is provided and must be worn when handling or sorting raw donations.
Requirements
- Must be at least 16 years old; must be at least 18 years old to operate safety-sensitive equipment.
- Sufficient English proficiency to communicate effectively with customers, coworkers, and supervisors and to read, comprehend, and respond to written and verbal instructions.
- Must become certified on equipment such as a forklift, pallet jack, or tilter as needed.
- Ability to regularly lift 10–35 pounds and/or move up to 100 pounds with assistance.
- Ability to stand and/or walk for extended periods, up to 8 hours per day.
- Ability to frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb; use hands to feel objects, tools, or controls; reach with hands and arms; and talk and/or hear.
- Required vision includes close and distance vision, peripheral vision, depth perception, color vision, and ability to adjust focus.
- Must be available during operating hours, including weekends, evenings, and holidays.
Nice To Haves
- Previous retail or customer service experience.
Responsibilities
- Greet, assist, and engage with customers and donors to provide outstanding customer service.
- Operate the cash register and point-of-sale system, handle transactions accurately, balance the cash drawer, and complete daily register reports as required.
- Receive, sort, and price donated goods according to company guidelines and quality standards.
- Restock merchandise, create displays, and maintain an organized, visually appealing sales floor according to the Retail Concepts Manual.
- Keep the sales floor, fitting rooms, donation and production areas, and restrooms clean, safe, and efficient.
- Follow safety and loss prevention procedures and report unsafe conditions, injuries, or suspicious activity to management.
- Maintain and demonstrate working knowledge of store policies, color sale, and the Goodwill mission.
- Collaborate with team members to meet production and sales goals.
- Participate in team meetings, training sessions, huddles, stretches, and store events.
- Communicate effectively and respectfully with team members, management, and customers, and promote a positive, inclusive workplace culture aligned with Goodwill’s values.
- Demonstrate professionalism, integrity, and a positive, team-oriented attitude.
- Arrive on time for regularly scheduled work, ready to work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
