Commercial Service Technician- Florence, SC

Pilot Company•Florence, SC

About The Position

The Commercial Service Technician performs installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems at food and retail locations. The technician supports approximately 15 store locations throughout the Florence, South Carolina region and is dispatched from home. The role works 45–50+ hours per week, is paid port to port, and has weekends off with no on-call requirements. Travel is less than 10%. A company service vehicle, tools, equipment, cell phone, and iPad are provided; personal tools are also permitted. Fuel-system training and OSHA 10 training are provided. The position requires working in congested areas during business hours and participating in company-sponsored training, including safety training. The technician must follow company policies and safety standards and help provide positive experiences for guests and team members.

Requirements

Legally authorized to work in the United States without employer sponsorship.
High school diploma or equivalent.
Valid state driver’s license and positive driving record.
At least 3 years of recent commercial HVAC service experience.
EPA Universal 608 certification.
At least 3 years of recent experience repairing commercial cooking or refrigeration equipment.
Basic knowledge and ability to repair commercial plumbing and electrical systems.
Basic understanding of OSHA guidelines.
Strong analytical, problem-solving, and communication skills.
Ability to work independently with minimal supervision.
Intermediate mathematical ability.
Ability to read and interpret site drawings.
Strong attention to detail and customer service skills.
Ability to work in congested areas during business hours.
Ability to collaborate effectively with internal departments.
Ability to climb ladders; lift and carry up to 50 lbs; work in inclement weather; and bend, stoop, twist, crawl, and kneel.

Responsibilities

Respond to service requests and troubleshoot, diagnose, and repair equipment according to warranty requirements and industry standards.
Communicate repair status with the service technician supervisor and store management.
Complete same-day work order notes, submit them to the supervisor, and ensure proper charge allocations.
Monitor and maintain adequate stock levels.
Maintain the service vehicle, tools, and uniforms to company standards.
Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems.
Inspect facility interiors and exteriors for safety and maintenance issues.
Perform preventive maintenance on rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment.
Ensure repairs and work activities comply with OSHA and Pilot Company regulations.
Model company values and support exceptional guest and team member experiences.
Follow Pilot Company rules, policies, procedures, and safety standards.