Customer Service Associate I – Order Management & Customer Operations (Temp-to-Hire)
About The Position
Zymo Research is looking for a positive and solutions-oriented individual to join the customer service team! The individual will support customers world-wide with order and product related inquiries, manage incoming orders, and collaborate with teams from other departments to fulfill customer requests. As a customer service associate, you will also be involved with identifying customer needs to ensure a positive customer experience and continuous process improvements within the department. This position is full-time and is based in the Zymo Research Operations facility in Tustin, CA. Join us in making a meaningful impact!
Requirements
- A high school diploma, general education degree, or equivalent
- Experience in customer service principles and practices
- Proficiency in Microsoft Office (Outlook, Word, and Excel)
- Strong interpersonal and communication skills, both verbal and written
- Ability to work independently, multi-task, and adapt to evolving customer service processes.
- Demonstrated attention to detail in administrative, order-processing, data-entry, or customer operations work
Nice To Haves
- Experience with ERP/CRM systems preferred
- NetSuite experience strongly preferred
Responsibilities
- Receive and accurately process orders placed via email, fax, and phone using Oracle NetSuite
- Provide phone and email support to customers on order and product-related inquiries in a friendly, professional manner
- Resolve and follow-up on order-related discrepancies
- Coordinate returns, replacements, refunds, and credit memos.
- Provide customer insight, feedback, and participate as a consultant to the internal team for customer experience improvements
- Cultivate good relationships with key accounts
- Maintain accurate records of customer communications, order changes, and internal notes
- Collaborate with internal teams to fulfill customer requests
- Advise customers on lead times, current promotions, and company policies
- Provide feedback on workflows and processes to identify and optimize areas of improvement
Benefits
- Medical, Dental, Vision, and Life Insurance Coverages
- EAP Sessions
- Vacation Time plus Company Holidays
- Paid Sick Leave
- Generous 401(K) with matching
- Employee Referral Bonus
- Complimentary fruit, snacks, and beverages
- Complimentary catered lunches on Thursdays
- Complimentary EV Charging
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
