Customer Service Assistant

U.S. Legal Support•Houston, TX

4d•Onsite

About The Position

U.S. Legal Support is hiring an onsite Customer Service Assistant to support its legal services team. The role involves helping Client Service Specialists obtain records, following up with clients, managing invoices and correspondence, responding to calls, emails, and voicemails, and researching or escalating record-related issues. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The posting identifies Houston, Texas as the location, though it also references Woodland Hills, California in the introductory text.

Requirements

High school diploma.
At least 2 years of customer service experience.
Ability to communicate effectively by phone and email.

Nice To Haves

Legal or administrative experience.

Responsibilities

Support Client Service Specialists with client communications to help obtain records.
Follow up with clients about needed actions, including fee approvals, authorizations, and no-record notifications.
Manage incoming invoices and correspondence.
Handle calls and emails from agents or field contacts.
Research incomplete or missing facility contact information.
Make expediting calls for urgent requests, client follow-ups, and problem records.
Monitor and respond to CSR emails and voicemails.
Troubleshoot and research missing records and escalate issues as needed.
Confirm invoice amounts align with record request limits.
Process payments by check or credit card.
Log credit card payments and verify check clearances.
Provide payment documentation for internal or client use.
Research the purpose of correspondence.
Coordinate directly with facilities or track correspondence items for internal CSR review.