CUSTOMER SERVICE ASSISTANT (FULL TIME)
About The Position
Canteen is hiring a full-time Customer Service Assistant at Bay Area CRS in Hayward, California. The role serves as a customer service representative in a call center and provides work order management support for staff and customers. The schedule is full time, with days varying and hours of 7:00 a.m. to 3:30 p.m.; further schedule details are provided during the interview. The fixed pay rate is $30.00 per hour. The position handles customer inquiries and service requests, coordinates technician service calls, monitors and closes completed service tickets, and maintains service, equipment, and administrative records. It also provides general clerical, project, and operational support and helps maintain a clean and safe work environment.
Requirements
- Previous experience using a computer is required.
- Must be willing to learn new technology and systems.
Responsibilities
- Assign and coordinate technician service calls.
- Monitor and close completed service tickets.
- Update and maintain equipment movement and service records.
- Communicate with technicians regarding service needs and priorities.
- Maintain accurate information within service and equipment tracking systems.
- Answer telephone calls, respond to customer emails, and provide general assistance to customers.
- Review and promote service requests submitted by customers.
- Provide clerical support and maintain files and records.
- Prepare routine correspondence, forms, and other documents.
- Collect, verify, retrieve, and enter data.
- Operate standard office equipment.
- Complete project assignments.
- Assist in preparing and proofreading materials for reports and other publications.
- Interact effectively with staff, students, and faculty while conducting daily workplace duties.
- Communicate with customers to complete work in a cost-effective, efficient, and safe manner.
- Maintain a clean and safe work environment.
- Assist with general administrative and operational support as needed.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential paid and/or unpaid time off benefits in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
