Customer Service Specialist - Full-time

Sherwin-Williams•Arvada, CO

7d•Onsite

About The Position

The Customer Service Specialist supports Sherwin-Williams retail store operations by helping wholesale and retail customers identify their needs, answering questions about products, and recommending suitable solutions. The role focuses on resolving customer concerns, maintaining product knowledge and store presentation, delivering excellent customer service, and consistently meeting sales goals. The position is full-time at Store #707295, 7731 Wadsworth Blvd, Arvada, Colorado. Duties involve customer contact, including possible contact with minors, and access to payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public. The role is eligible for health benefits and other offerings, including medical, dental and vision coverage, flexible spending accounts, disability coverage, security, retirement and savings benefits, and paid time away that may include personal leave, paid parental leave, medical leave, vacation, and holidays.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work-order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about offered products and discuss available options.
Comply with inventory-control procedures.
Suggest ways to improve sales.