Customer Service Specialist - Full-time

Sherwin-Williams•Highlands Ranch, CO

4d•$19•Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to understand their needs, answer questions about products, and recommend suitable solutions. They resolve customer concerns, help maintain customer satisfaction, keep current on product features, and maintain store and product presentation standards while working toward sales goals. The role also involves sales transactions, product preparation, stocking and displays, inventory procedures, and maintaining assigned areas. Duties may include pulling products from the sales floor or warehouse, tinting and mixing products to customer specifications, cleaning equipment, loading and unloading delivery trucks, and assisting with deliveries. The position is full-time at Store #708590, 1265 Sgt Jon Stiles Dr Unit J, Highlands Ranch, CO 80129. The schedule may include evenings and weekends. The role involves contact with customers, potentially including minors, and access to payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it conducts criminal-history reviews for this position to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.