Customer Service Specialist - Full-time

Sherwin-Williams•Arvada, CO

21h•Onsite

About The Position

The Customer Service Specialist supports Sherwin-Williams retail store success by assisting wholesale and retail customers, identifying their needs, answering questions about products, and recommending suitable solutions. The role focuses on excellent customer service and sales while resolving customer concerns, maintaining knowledge of product features, and upholding store and product presentation standards. The position involves customer contact, including possible contact with minors, and access to payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts criminal-history reviews to help protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public. The position is full-time at Store #701636 in Arvada, Colorado. It is eligible for medical, dental, and vision coverage; flexible spending accounts; disability coverage; security, retirement, and savings benefits; and time-away benefits such as personal, paid parental, and medical leave, vacation, and holidays.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain precise work-order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options.
Comply with inventory-control procedures.
Suggest ways to improve sales.