Customer Service Assistant (Full Time)
About The Position
The Customer Service Assistant serves as a customer service representative in a call center and provides work order management support for staff and customers. The position is based at Bay Area CRS in Hayward, California, and is full time, with days varying and a stated schedule of 7:00 a.m. to 3:30 p.m. Further schedule details are provided during the interview. The fixed pay rate is $30.00 per hour. The role coordinates technician service calls, monitors and closes completed service tickets, and maintains equipment movement, service, and tracking records. It also provides customer assistance, clerical and administrative support, and general operational support. Applicants must have previous experience using a computer and be willing to learn new technology and systems.
Requirements
- Previous experience using a computer.
- Willingness to learn new technology and systems.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Responsibilities
- Assign and coordinate technician service calls.
- Monitor and close completed service tickets.
- Update and maintain equipment movement and service records.
- Communicate with technicians regarding service needs and priorities.
- Maintain accurate information within service and equipment tracking systems.
- Answer telephone calls, respond to customer emails, and provide general assistance to customers.
- Review and promote service requests submitted by customers.
- Provide clerical support and maintain files and records.
- Prepare routine correspondence, forms, and other documents.
- Collect, verify, retrieve, and enter data.
- Operate standard office equipment.
- Complete project assignments.
- Assist in preparing and proofreading materials for reports and other publications.
- Interact effectively with staff, students, and faculty in daily workplace duties.
- Communicate with customers to complete work in a cost-effective, efficient, and safe manner.
- Maintain a clean and safe work environment.
- Provide general administrative and operational support as needed.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential eligibility for paid and/or unpaid time off benefits in accordance with applicable laws
- Internal Employee Referral Bonus
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
