Customer Service Representative (Full-Time)

XPO•Colorado Springs, CO

4d•$22 - $25

About The Position

The Customer Service Representative at XPO supports customers and billing operations by responding to inquiries, resolving documentation issues, and processing freight-related requests. The role includes billing shipments under applicable tariffs and pricing agreements, assisting with shipment tracing and rate quotes, and handling questions about tariff discrepancies, billing, and invoicing. General clerical work may include answering and directing phone calls, filing, data entry, and billing. Representatives also process over, short, and damaged freight and associated documentation to support customer resolution. The position requires walking and/or standing for extended periods on a loading dock that is not climate-controlled and may be slippery. Applicants must be available to work a variety of shifts, including days, evenings, nights, and weekends. The expected pay range is $22.10 to $25.42 per hour, with annual step progression; actual compensation may vary based on experience and skill set.

Requirements

At least 2 years of customer service experience.
Strong computer, typing, and 10-key skills.
Experience with Microsoft Office.
Availability to work a variety of shifts, including days, evenings, nights, and weekends.

Nice To Haves

Transportation experience.
Excellent verbal and written communication skills.

Responsibilities

Bill shipments according to applicable tariffs and pricing agreements.
Recognize and resolve documentation errors.
Assist customers with inquiries, including tracing shipments, providing rate quotes, resolving tariff discrepancies, and answering billing and invoicing questions.
Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
Process over, short, and damaged freight and related documentation for customer resolution.