Customer Service Assistant (Games)

HB Leisure • Orlando, FL

4d

About The Position

HB Leisure is hiring a Customer Service Assistant to help create fun and memorable guest experiences in its games and entertainment operations. The role is described as an opportunity for students, young professionals, and community members to gain experience. Team members greet and engage guests, explain games, encourage participation, support sales, maintain prize displays, process transactions, keep the games area clean and safe, and assist with inventory and product transfers. The position requires open availability, including evenings, weekends, holidays, and late-night shifts for the Hallow-Scream event this fall. Work may take place outdoors in varying weather conditions, and the role involves standing, sitting, squatting, and walking for extended periods.

Requirements

• Passion for creating fun, making memories, and enhancing guest experiences.
• Outgoing, cheerful outlook and high energy.
• Comfort interacting with guests of all ages and backgrounds.
• Reliability, punctuality, and ability to follow instructions.
• Open availability and flexibility to work evenings, weekends, and holidays as needed.
• Availability for late-night shifts during the Hallow-Scream event this fall.
• Ability to stand, sit, squat, and walk for extended periods.
• Ability to work outdoors in varying weather conditions.

Responsibilities

• Greet guests in a fun and friendly way.
• Explain game rules and encourage guests to play and return.
• Use energy and training to boost sales.
• Restock prizes and maintain organized prize displays.
• Handle sales transactions accurately.
• Keep the games area clean, safe, and presentable.
• Assist with inventory and product transfers.

Benefits

• Inclusive, rewarding, and fun culture.
• Opportunities for promotion from within.
• Robust training program and opportunities to advance within the company.
• First opportunities to apply for new positions made available company-wide.
• Employee ride nights and team appreciation events.
• Food, game, and merchandise discounts.
• Flexible schedules around employee availability.
• Eligibility for daily performance bonuses.
• Free park admission and/or discounted guest tickets for family and friends at participating sites.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed