Customer Service Assistant

City of La Crosse • La Crosse, WI

1d • Onsite

About The Position

The City of La Crosse is hiring a Customer Service Assistant in its Finance Department. The position collects payments due to the City and accurately enters them using the point-of-sale accounting system and a high-speed payment processing system. It involves accurate cash transactions, routine recordkeeping, and frequent customer service. The work is performed under the direction of the Treasurer’s Office Supervisor, and the position requires regular, predictable on-site attendance.

The starting wage is $20.45 to $23.42 for 75 hours bi-weekly, depending on qualifications. Applications are accepted through November 8, 2026. Applicants must submit an employment application and resume through the City’s application website.

Requirements

• High school diploma or equivalent.
• Two years of responsible cashier or cash-handling experience as a primary function, as stated in the detailed minimum training and experience section. The introductory description states four years.
• Working knowledge of Microsoft Office.
• Effective customer service skills.
• Critical thinking and problem-solving skills, as stated in the introductory description.
• Ability to perform basic arithmetic, including percentages, fractions, and decimals.
• Ability to communicate orally and in writing with customers and other contacts.
• Ability to operate office equipment and perform data entry.
• Ability to sustain prolonged visual concentration and stand for long periods.
• Ability to exert light physical effort, including some lifting, carrying, pushing, and pulling.
• Maintain regular and predictable on-site attendance.

Responsibilities

• Provide courteous, prompt customer service to citizens in person, by phone, and via the internet, and to other City departments.
• Collect payments due to the City from walk-in customers, electronically, through the dropbox, and by mail.
• Enter payments into the point-of-sale accounting system and maintain working knowledge of the basic functions of the Treasurer’s Office high-speed payment processing system.
• Balance the cash drawer daily, prepare bank deposits and daily totals reports, and pick up mail and dropbox payments.
• Open, verify, and prepare payments for entry into the accounting system.
• Maintain pet information and update the accounting system with rabies, tag, and pet-owner information; transmit accurate information to the vendor.
• Operate the coin-sorting machine and reconcile cash and token totals.
• Prepare invoices and process payments.
• Collect room tax, calculate late charges according to ordinance, and prepare the monthly room tax report.
• Sell Municipal Transit Utility bus passes and reconcile sales monthly; sell City fire permits.
• Count cash and verify amounts for various City departments, and provide assessment values as requested.
• Perform routine office duties as assigned by the Cashier Supervisor and Director of Finance and Purchaser.
• Maintain confidentiality of proprietary and HIPAA information.
• Enter lottery credits in the tax module; assist with mail processing and printing, supply checkout, and telephone coverage in the Machine Room as needed.
• Roll coins and tokens; mail tax receipts and pet license tags as requested.
• Assist with Finance Department special projects and maintain, clean, and organize workstations and storage areas.

Benefits

• Medical benefit plans, including traditional or high-deductible options with an HSA.
• Wisconsin Retirement System, with a 7.20% employer contribution.
• Deferred compensation and Roth IRA.
• Life insurance, accident insurance, and income continuation insurance.
• Voluntary dental and vision plans.
• 10 paid holidays.
• Vacation time available as of date of hire.
• Ability to earn up to 12 sick days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED