Customer Service Assistant
About The Position
Miller International, Inc. is seeking an entry-level Customer Service Assistant to provide administrative and operational support to the Customer Service and E-Commerce teams. The role involves completing daily support tasks, responding to basic customer inquiries, and helping provide a smooth customer experience. The assistant works under the guidance of Customer Service and E-Commerce Representatives and escalates more complex issues as needed. This position is based at the company’s corporate office in North Denver, Colorado and is not remote. The listed salary range is $16.00–$18.00 per hour.
Requirements
- Strong communication skills and a customer-focused approach.
- Positive attitude and willingness to learn in a team environment.
- Ability to follow instructions and work under supervision.
- Strong attention to detail and organizational skills.
- Basic problem-solving skills and ability to recognize when to escalate issues.
- Ability to manage time effectively and handle multiple tasks.
- Comfort working with computers and web-based systems.
- Reliable, punctual, and dependable.
- High school diploma or equivalent required.
- Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Nice To Haves
- 0–1 year of customer service, retail, or administrative experience preferred.
- Experience with e-commerce or ERP systems is a plus, but not required.
Responsibilities
- Support Customer Service Representatives, E-Commerce Representatives, and Account Managers with day-to-day administrative tasks.
- Respond to basic customer inquiries by phone and email about order status, shipping updates, and general product questions.
- Assist with order entry, returns, updates, and tracking, ensuring customer information, pricing, and shipping details are accurate.
- Coordinate with the warehouse and internal departments to support timely order fulfillment.
- Process online returns and assist with warranty requests.
- Escalate complex customer concerns or complaints to Customer Service or E-Commerce Representatives.
- Maintain accurate records and update customer and order information in internal systems.
- Develop a basic understanding of company products and services to better assist customers.
- Follow established processes and guidelines to support consistent service standards.
- Complete assigned tasks accurately and on time to contribute to team productivity.
- Maintain a professional, positive, and team-oriented work environment.
- Perform additional support tasks as assigned by the Customer Service Manager.
Benefits
- Health, dental, and vision coverage for employees and their families.
- Retirement savings plan with company match.
- Paid time off, including vacation and sick leave.
- Employee wellness and assistance programs.
- Optional supplemental benefits, such as life, disability, and other voluntary coverage.
- Educational support programs, including tuition reimbursement and student debt assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
