Customer Service Assistant
Alphabe Insight Inc•Tampa, FL
•$16 - $27
About The Position
Consider Posh Pro is seeking a dedicated and enthusiastic Customer Service Assistant to serve as the first point of contact for customers. The role involves providing exceptional service and support, responding to inquiries, resolving issues promptly, and sharing accurate information about products and services.
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in stressful situations.
- Basic computer skills and familiarity with customer service software.
- High school diploma or equivalent.
Nice To Haves
- Additional education is a plus.
Responsibilities
- Respond to customer inquiries by phone, email, and live chat in a timely and professional manner.
- Resolve product or service problems by clarifying customer complaints, determining causes, and offering appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Provide customers with detailed information about products, services, and policies.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied.
Benefits
- Competitive salary package.
- Opportunities for professional growth and career advancement.
- Collaborative and innovative work environment.
- Skill development through hands-on experience and mentorship.
- Exposure to diverse projects and industry-leading clients.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
