Activate Games Assistant Manager

Activate Games • Friendswood, TX

2d

About The Position

The Activate Games Assistant Manager supports the day-to-day operations and success of an Activate location, working closely with the General Manager and collaborating on store operations, sales targets, and excellent customer service. Activate offers live-action gaming experiences that combine technology and physical activity. The role is active and fast-paced, with limited time spent sitting and frequent interaction with customers and staff.

The assistant manager helps oversee operations, supports the upkeep and repair of gaming technology and facilities, and helps customers through their visit. They may brief groups before games, monitor gameplay, participate in games when needed, maintain rooms, and troubleshoot minor equipment or system issues. Availability must accommodate varied shifts, including evenings, weekends, and holidays.

Requirements

• Strong communication, multitasking, and time-management skills.
• Demonstrated leadership ability, including motivating and inspiring a team, resolving conflicts, and fostering a positive work environment.
• Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies.
• Flexible availability to work evenings, weekends, and holidays.
• Ability to adapt calmly and efficiently to unforeseen situations.
• Energetic, friendly, outgoing, comfortable interacting with people, and able to command attention in a crowd.
• Strong customer-service orientation and commitment to delivering an exceptional customer experience.
• Willingness to work varied shifts starting as early as 9 a.m. and ending as late as 1 a.m.; managers work within their stated availability.

Responsibilities

• Collaborate with the store manager to oversee store operations, including inventory management and compliance with company policies and procedures.
• Ensure the proper functioning, upkeep, and repair of technological systems, equipment, and infrastructure.
• Check customers in, take payments, and make reservations.
• Brief new groups before games begin.
• Monitor customers in the gaming area and provide explanations when necessary.
• Participate in active games with customers when needed to support an excellent experience.
• Clean, paint, and perform required maintenance on rooms.
• Troubleshoot malfunctions, identify issues, and make minor repairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed