Customer Service Assistant
About The Position
The Customer Service Assistant provides circulation and registration services at the Central Library and supports reliable circulation and computer-use records. The role assists patrons with library materials, services, and programs; processes borrowing and customer-record tasks; maintains and organizes library materials; helps with equipment problems and simple maintenance; and supports collection promotion and upkeep. Work takes place at the Central Library and in public spaces throughout the Library district. The primary workspace is shared with coworkers in an office environment, with other duties performed in public spaces serving a diverse socioeconomic community. This position is 20 hours per week. The stated schedule is Saturday 8:30 a.m.–5 p.m., Sunday 1–5 p.m., and Monday and Tuesday 3–7 p.m. The position pays $17.07 per hour and includes benefits. It reports to the Central Evening & Weekend Supervisor.
Requirements
- At least three years of customer service experience.
- Ability to meet and serve the public in person and by telephone, working effectively with customers of all ages.
- Ability to learn library operations, services, and policies, including working with computers in a Windows environment.
- Ability to access materials on shelves overhead or below waist level and to work at a counter used for customer interactions.
- Ability to organize personal work routines effectively.
- Excellent physical stamina; many duties are performed while standing, and the role requires lifting up to 10 pounds.
- Intermediate computer skills.
- Ability to follow oral and written instructions.
- Ability to provide service in a values-based environment in a courteous, friendly, and efficient manner.
- Ability to effectively communicate in and understand English.
Nice To Haves
- Proficiency in a non-English language used in Jackson County, Missouri, including Spanish, American Sign Language, Vietnamese, French, Arabic, or Swahili, receives additional consideration.
Responsibilities
- Provide basic circulation and registration services, including checking materials in and out, registering borrowers and computer users, collecting fines and fees, updating customer records, and processing hold requests.
- Promote library services during customer interactions and help customers locate library materials, services, and programs.
- Explain library practices and procedures, resolve customer complaints, and make efficient use of referrals.
- Enter customer and title information and perform circulation-control duties to maintain dependable circulation and computer-use records.
- Discharge and re-sensitize returns, process in-transit materials, sort and shelve new and discharged materials, file reserves, retrieve closed-stack materials, and assist with collection weeding and inventory.
- Resolve customer problems with equipment and provide simple machine maintenance as needed.
- Assist with collection development, promotion, and maintenance, including creating displays.
- Lift and route materials weighing up to 10 pounds from book bins and shelves.
- Provide patron recommendations, including recommendations for viewing and music options.
- Perform other related work and undertake special projects as assigned.
Benefits
- Benefits are mentioned, but specific benefit types are not listed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
