Customer Service Assistant 2/Certification Licensure Examiner 2

State of Ohio • Dublin, OH

2d • Onsite

About The Position

The Ohio State Cosmetology and Barber Board seeks a Cosmetology/Barber Customer Service Assistant 2/Certification Licensure Examiner 2 to support its mission of protecting and supporting the public through regulation and education while protecting the integrity of the cosmetology and barbering industries. The Board oversees licensing and regulation of cosmetology, its branches, barbering, and tanning services.

The position responds to inquiries, information requests, and complaints requiring knowledge of applicable laws, rules, policies, procedures, and Ohio Revised Codes 4713 and 4709, as well as Ohio Administrative Code 4713. The employee independently determines appropriate actions to resolve matters and serves as liaison to an assigned group of licensed schools. Work also includes collecting and reviewing submissions, auditing monthly school-hours reports, reviewing licensure-related applications and documents, communicating audit information, maintaining electronic files, and providing clerical support as assigned.

This is a permanent, full-time classified position at the Cosmetology Board, located at 5025 Bradenton Avenue, Dublin, Ohio. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. Compensation is $23.65–$28.76 per hour. The final candidate must undergo a criminal background check and other investigative reviews.

Requirements

• At least 9 months of training or experience in office practices and procedures.
• At least 9 months of training or experience in public relations or customer service, including techniques for handling difficult people.
• At least 9 months of training or experience in typing, keyboarding, data entry, or word processing.
• At least 9 months of training or experience operating a personal computer.
• An equivalent combination meeting the stated minimum qualifications may be accepted.
• Applicants must clearly explain how they meet the minimum qualifications in their application and supplemental question responses.
• The final candidate must undergo a criminal background check and other investigative reviews.

Nice To Haves

• Applicants are encouraged to document experience, education, and/or training related to the position's duties.

Responsibilities

• Respond to inquiries, requests for information, and complaints requiring in-depth knowledge of applicable laws, rules, policies, procedures, ORC 4713 and 4709, and OAC 4713.
• Independently determine appropriate actions to resolve situations.
• Serve as school liaison to a defined group of licensed schools.
• Collect and review required submissions for accuracy and compliance.
• Audit monthly hours reports submitted by licensed schools.
• Gather and analyze information and complete reports.
• Retrieve messages and return calls to licensees.
• Provide information relevant to school audits to internal and external customers by phone, in writing, email, and other communication methods.
• Review applications and supplemental documents for licensure or renewal/reinstatement for completeness, accuracy, and compliance with applicable laws, rules, and procedures.
• Scan and index files into eLicense.
• Write correspondence.
• Use a personal computer or word processor to enter, update, correct, retrieve, or verify information for licensees.
• Perform additional duties assigned by the immediate supervisor, Deputy Director, and/or Executive Director, including clerical support tasks.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period
• Paid vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation through Ohio Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed