Customer Service Assistant 2 20051270

State of Ohio•Columbus, OH

8d•Onsite

About The Position

The Customer Service Assistant 2 works for the Ohio Department of Public Safety, Bureau of Motor Vehicles, Office of Vehicle Services, Dealer Licensing, at 1970 West Broad Street in Columbus, Ohio. The role responds to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures. The position provides service to internal and external customers in person, by telephone, and in writing, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The role may involve being confined to a desk answering telephone calls for 6.5 to 7 hours per day. A BCI fingerprint check and background check may be required for selected applicants.

Requirements

At least 9 months of training or experience in office practices and procedures.
At least 9 months of training or experience in public relations or customer service, including techniques for handling difficult people.
At least 9 months of training or experience in typing, keyboarding, data entry, or word processing.
At least 9 months of training or experience operating a personal computer.
An equivalent combination meeting the stated minimum qualifications may be accepted.

Responsibilities

Respond to inquiries, requests for information, and complaints requiring in-depth knowledge of applicable laws, rules, policies, and procedures.
Greet and respond to in-person, telephone, and written inquiries professionally, courteously, respectfully, and in a timely manner.
Listen to customer questions and concerns and ask follow-up questions to verify understanding.
Provide complete, knowledgeable, accurate, and precise responses immediately, or give a firm commitment about when a response will be provided.
Follow up to ensure customers' questions and concerns have been thoroughly answered.

Benefits

Multiple pay increases over the first years of service.
Free parking.
Free gym access and walking path.
On-site daycare.
On-site cafeteria.
Medical coverage.
Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
Paid vacation, personal leave, sick leave, and 11 paid holidays per year.
Childbirth, adoption, and foster care leave.
Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
Public retirement systems and optional deferred compensation.