Customer Service Assistant 2 20050274

State of Ohio•Columbus, OH

9d•Onsite

About The Position

The Customer Service Assistant 2 position is with the Ohio Department of Public Safety, Bureau of Motor Vehicles, Field Operations, In-House Processing. The report-in location is 1970 West Broad Street, Columbus, Ohio. The role responds to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures. It provides customer service in person, by telephone, and in writing, and uses agency computer systems to determine eligibility for in-house driver license and identification processing. The position is permanent and full-time, with a Monday-through-Friday schedule from 7:30 a.m. to 4:30 p.m. It may involve being confined to a desk answering telephone calls for 6.5 to 7 hours per day. A BCI/FBI fingerprint check and background check may be required for selected applicants.

Requirements

At least 9 months of training or experience in office practices and procedures.
At least 9 months of training or experience in public relations or customer service, including techniques for handling difficult people.
At least 9 months of training or experience in typing, keyboarding, data entry, or word processing.
At least 9 months of training or experience operating a personal computer.
Equivalent combinations meeting the stated minimum qualifications may be accepted.

Responsibilities

Greet and respond to in-person, telephone, and written inquiries professionally, courteously, respectfully, and in a timely manner.
Listen to customer questions and concerns and ask appropriate follow-up questions to verify understanding.
Provide complete, knowledgeable, accurate, and precise responses, or make a firm commitment about when a response will be provided.
Follow up to ensure that customers' questions and concerns have been thoroughly answered.
Operate a personal computer to access the Driver License System (DLS), Driver License Database (DLD), and Business Application Services System (BASS) to determine eligibility for in-house driver license and identification processing.
Respond to inquiries, requests for information, and complaints requiring in-depth knowledge of applicable laws, rules, policies, and procedures.

Benefits

Multiple pay increases over the first years of service
Free parking
Free gym access and walking path
On-site daycare
On-site cafeteria
Medical coverage
Free dental, vision, and basic life insurance premiums after completion of the eligibility period
Paid time off, including vacation, personal, and sick leave
11 paid holidays per year
Childbirth, adoption, and foster care leave
Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
Public retirement systems, including OPERS, STRS, SERS, and HPRS
Optional deferred compensation