Customer Service Representative 2

Arizona Department of Administration•Phoenix, AZ

6d•Onsite

About The Position

The Customer Service Representative 2 supports the public, regional offices, and Arizona’s boating community by processing watercraft registration transactions and providing guidance on applicable requirements. The role reviews documents for accuracy and compliance, resolves complex registration issues, researches registration history for public records requests, and financially processes transactions. The position is based at the Arizona Game and Fish Department’s Phoenix location and works under the direction of the Watercraft Administrator.

Requirements

At least one year of experience in a customer service position.
Possess and maintain a current, valid state-issued driver’s license appropriate to the assignment.
Knowledge of public relations practices; Game and Fish Commission rules and orders; applicable Arizona Revised Statutes, including Titles 5 and 33; U.S. Coast Guard federal requirements governing state registration; law enforcement practices, investigations, and documentation; watercraft hull identification and safety equipment; watercraft structure and equipment terminology; federal requirements for manufacturer identification code formats and validity; and court documents and matters involving divorce, probate, trusts, seizures, repossessions, bankruptcy, lien foreclosure laws, and litigation.
Skills in active listening, problem-solving, organization, multitasking, oral and written communication, customer service, working under high-volume workloads, grammar, 10-key operation, and money handling.
Ability to work independently; respond with tact, diplomacy, and patience; maintain harmonious working relationships with department staff and external customers; maintain confidentiality; and use discretion and independent judgment.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for newly hired State employees.

Responsibilities

Process new watercraft registrations, renewals, transfers, and duplicate registrations.
Review documentation for accuracy and completeness to determine compliance.
Return invalid transactions with detailed instructions for achieving compliance.
Provide customer service to watercraft registrants by mail and telephone, resolving complex registration issues according to laws, rules, and procedures.
Research watercraft registration history for public records requests.
Use the Cash Pro system to financially process watercraft transactions.
Perform other duties as assigned.

Benefits

13 days of vacation
12 sick days
10 paid holidays
Tuition Reimbursement Program
Participation in the Arizona State Retirement System, with enrollment eligibility effective after 27 weeks of employment
Health care options
Vision care
Dental care
Pharmacy benefits
Flexible spending account options
Life insurance options
Long-term disability insurance options
Short-term disability insurance options
Paid Parental Leave program
Additional benefit programs