Customer Service Representative 2

Arizona Department of Administration•Phoenix, AZ

7d•Onsite

About The Position

The Arizona Game and Fish Department is hiring a Customer Service Representative 2 for its Watercraft team in the Support Services Division in Phoenix, Arizona. The position supports the public, regional offices, and Arizona’s boating community by helping maintain the accuracy and integrity of the watercraft registration system. The role involves processing registration transactions, reviewing documents for compliance, researching records, and resolving complex customer issues under applicable laws, rules, and procedures. It reports to the Watercraft Administrator. The position is based at 5000 W. Carefree Hwy., Phoenix, AZ 85086, and pays $18.70 per hour. The work environment offers training opportunities and encourages career development. Applicants must possess and retain a current, valid state-issued driver’s license appropriate to the assignment. Newly hired State employees must successfully complete E-Verify.

Requirements

At least one year of experience in a customer service position.
Knowledge of public relations practices; Game and Fish Commission rules and orders; applicable Arizona Revised Statutes, including Titles 5 and 33; and U.S. Coast Guard federal requirements governing state registration.
Knowledge of law enforcement practices, investigations and documentation, hull identification and safety equipment, watercraft structures and equipment terminology, and federal regulations governing manufacturers’ identification codes.
Knowledge of court documents and matters involving divorce, probate, trusts, seizures, repossessions, bankruptcy, lien foreclosure laws under Title 33, and litigation.
Skills in active listening, problem-solving, organization, multitasking, oral and written communication, customer service, working under high-volume workloads, grammar, 10-key, and money handling.
Ability to work independently; respond with tact, diplomacy, and patience; maintain harmonious working relationships with Department staff and external customers; maintain confidentiality; and exercise discretion and independent judgment.
Possess and retain a current, valid state-issued driver’s license appropriate to the assignment.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) as a newly hired State employee.

Responsibilities

Process new watercraft registrations, renewals, transfers, and duplicates.
Review documentation for accuracy and completeness to determine compliance.
Return invalid transactions with detailed instructions for achieving compliance.
Provide customer service to watercraft registrants by mail and telephone, resolving complex registration issues according to laws, rules, and procedures.
Research watercraft registration history for public records requests.
Use the Cash Pro system to financially process watercraft transactions.
Perform other duties as assigned.

Benefits

13 days of vacation
12 sick days
10 paid holidays
Tuition reimbursement program
Participation in the Arizona State Retirement System
Health care options
Vision care, dental care, pharmacy benefits, and flexible spending account options
Life, long-term disability, and short-term disability insurance options
Paid parental leave program
Additional benefit programs