Customer Service Assistant 2/Certification Licensure Examiner 2
About The Position
The Cosmetology/Barber Customer Service Assistant 2/Certification Licensure Examiner 2 supports the Ohio State Cosmetology and Barber Board, whose mission is to protect and support the public through regulation and education while protecting the integrity of the cosmetology and barbering industries. The Board oversees licensing and regulation of cosmetology, branches of cosmetology, barbering, and tanning services. In this position, the employee responds to inquiries, requests for information, and complaints requiring detailed knowledge of applicable laws, rules, policies, procedures, and Ohio Revised Codes 4713 and 4709, as well as Ohio Administrative Code 4713. The employee independently determines appropriate actions to resolve situations, serves as a liaison to a defined group of licensed schools, reviews school submissions and monthly hours reports, and provides audit-related information to internal and external customers. The role also involves reviewing licensure and renewal or reinstatement applications and supporting documents for completeness, accuracy, and compliance; gathering and analyzing information; preparing reports and correspondence; returning calls; scanning and indexing files into eLicense; and using a personal computer or word processor to enter, update, correct, retrieve, and verify licensee information. Additional duties, including clerical support, may be assigned by the immediate supervisor, Deputy Director, or Executive Director. This is a permanent, full-time classified position with the Cosmetology Board in Dublin, Ohio. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $23.65 to $28.76 per hour. The final candidate must undergo a criminal background check and other investigative reviews.
Requirements
- Nine months of training or experience in office practices and procedures.
- Nine months of training or experience in public relations or customer service, including techniques for handling difficult people.
- Nine months of training or experience in typing, keyboarding, data entry, or word processing.
- Nine months of training or experience operating a personal computer.
- An equivalent combination meeting the stated minimum qualifications may be accepted.
Responsibilities
- Respond to inquiries, information requests, and complaints requiring in-depth knowledge of applicable laws, rules, policies, procedures, Ohio Revised Codes 4713 and 4709, and Ohio Administrative Code 4713.
- Independently determine appropriate actions to resolve situations.
- Serve as the liaison to a defined group of licensed schools.
- Collect and review required submissions for accuracy and compliance.
- Audit monthly hours reports submitted by licensed schools.
- Gather and analyze information and complete reports.
- Retrieve messages and return calls to licensees.
- Provide information relevant to school audits to internal and external customers by phone, in writing, email, and other communication methods.
- Review applications and supplemental documents for licensure, renewal, or reinstatement for completeness, accuracy, and compliance with applicable laws, rules, and procedures.
- Scan and index files into eLicense.
- Write correspondence.
- Use a personal computer or word processor to enter, update, correct, retrieve, or verify licensee information.
- Perform additional assigned duties, including clerical support tasks.
Benefits
- Medical coverage.
- Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
- Paid time off, including vacation, personal leave, sick leave, and 11 paid holidays per year.
- Childbirth, adoption, and foster care leave.
- Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
- Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional Ohio Deferred Compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
