Customer Service Assistant 2 - 20058842
About The Position
The Ohio Department of Natural Resources, Division of Wildlife, is hiring a Customer Service Assistant 2 headquartered in Franklin County at 1500 Dublin Road, Columbus, Ohio. The role provides customer service and administrative support, responding to inquiries, information requests, and complaints that require knowledge of applicable laws, rules, policies, and procedures. It also supports the District Manager and staff by preparing technical materials, correspondence, and schedules, and by processing payments and customer transactions. This is a permanent, full-time classified position. The stated work hours are 8:00 AM to 5:00 PM and are subject to change. Starting pay is $23.65 per hour, with multiple increases over the first 5.5 years of service and a stated end salary of $28.76 per hour. Cost-of-living adjustments may also apply; longevity supplements begin after five years of state service.
Requirements
- At least 9 months of training or experience in office practices and procedures.
- At least 9 months of training or experience in public relations or customer service, including techniques for handling difficult people.
- At least 9 months of training or experience in typing, keyboarding, data entry, or word processing.
- At least 9 months of training or experience operating a personal computer.
- An equivalent combination meeting the stated minimum qualifications may be considered.
- Applicants must submit transcripts for coursework, degrees, or educational accomplishments claimed in the application by the posting deadline.
Responsibilities
- Respond to inquiries, requests for information, and complaints requiring in-depth knowledge of applicable laws, rules, policies, and procedures.
- Compile and type technical information for the District Manager and staff, including charts, newsletters, tables, and hunting and fishing lottery applications.
- Compose written and electronic correspondence.
- Schedule meetings and events.
- Process payments, deposits, and customer transactions.
- Perform clerical tasks, including sorting mail, directing visitors, answering the main telephone line, and maintaining files and spreadsheets.
Benefits
- Medical coverage.
- Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
- Paid vacation, personal, and sick leave, plus 11 paid holidays per year.
- Childbirth, adoption, and foster care leave.
- Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
- Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation through Ohio Deferred Compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
