Customer Service and Support Representative - Exterior Building Products

Associated Materials, LLC•North Kansas City, MO

3d•$25 - $26

About The Position

The Service & Support Representative delivers a high level of customer service while supporting customer engagement and business objectives. The role serves as a primary customer contact, managing orders, resolving issues, and providing product guidance. It also supports customer outreach, including outbound calls to inactive or unassigned pool accounts to generate revenue and expand the Supply Center’s customer base. The representative develops product and service knowledge, enters orders and maintains documentation, responds to customer questions, and builds positive customer relationships. The role contributes to Supply Center goals related to customer service, safety, and operational excellence, and follows company policies and safety procedures.

Requirements

High school diploma or GED.
2–5 years of experience in a retail, wholesale, or customer-facing environment, with demonstrated success working with customers.
Strong customer service and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Organized and detail-oriented, with effective time-management skills.
Professional, composed, and service-oriented under pressure.
Clear written, verbal, and listening communication skills.
Comfort engaging customers by phone.
Self-motivated, with a positive attitude.
Ability to learn and adapt to new technology and systems.
Experience with Microsoft Excel, Office, and Outlook.

Nice To Haves

College degree.
Experience with a CRM, preferably Salesforce.
General knowledge of the building materials industry.

Responsibilities

Deliver a consistent, high-quality customer service experience.
Respond accurately, thoroughly, and promptly to customer needs.
Develop and maintain working knowledge of products, services, and delivery capabilities.
Accurately enter customer orders and ensure proper documentation.
Field and professionally resolve customer questions, concerns, and issues.
Support customer engagement initiatives by making outbound calls to pool accounts as needed.
Use consultative communication to identify customer needs and recommend appropriate products or solutions when applicable.
Establish, develop, and maintain positive customer relationships.
Work safely and comply with company safety policies and procedures.
Support Supply Center goals related to customer service, safety, and operational excellence.
Follow all company policies and procedures.
Perform additional duties assigned by the Branch Manager in support of business objectives, including outbound pool-account sales calls to generate new Supply Center business.