JFK Customer Service Ambassador (Part Time)

VIP Hospitality LLC • New York, NY

7d • Onsite

About The Position

VIP Hospitality LLC is seeking part-time Customer Service Ambassadors to assist passengers, visitors, and airport employees throughout JFK International Airport’s Terminal 4, primarily at airport checkpoints and international arrivals. In this active, customer-facing role, ambassadors provide directions and airport information, answer questions, organize passenger lines, and support a welcoming and efficient airport experience. Successful candidates take initiative, communicate professionally, and remain calm and helpful in a busy environment.

The position is offered across morning, daytime, afternoon, evening, and overnight shifts, with weekday and weekend schedules and holiday coverage as needed. Specific shifts and weekly hours vary according to operational needs and available assignments. Flexible availability is encouraged, but availability for every shift is not required.

Starting pay is $21.25 per hour. Benefits and additional compensation depend on individual eligibility and applicable plan requirements. Candidates must document authorization to work in the United States. Employment is contingent on completing the requirements to obtain and maintain an airport identification badge, including applicable background checks and post-offer drug screening requirements.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience at a medium- or large-hub airport, or at least two years of customer service experience in another customer-facing environment.
• Clear communication and strong interpersonal skills.
• A proactive, service-focused approach to assisting passengers.
• Ability to remain professional and composed under pressure.
• Comfort working in a fast-paced environment with a diverse traveling public.
• Ability to follow established procedures and work collaboratively.
• Dependability and ability to consistently work assigned schedule.
• Documentation establishing authorization to work in the United States.
• Successful completion of requirements to obtain and maintain an airport identification badge, including applicable background checks and post-offer drug screening requirements.

Nice To Haves

• Bilingual or multilingual abilities; preferred languages include Spanish, Mandarin, Cantonese, Russian, and French Creole.
• Flexible availability across shifts is encouraged, though availability for every shift is not required.

Responsibilities

• Proactively greet passengers and offer assistance with directions, wayfinding, and airport information.
• Guide travelers through established checkpoint and international arrivals processes.
• Organize passenger queues and help maintain orderly lines and efficient passenger flow.
• Direct travelers toward appropriate service areas and available alternatives, following established procedures.
• Respond professionally to passenger questions and concerns, escalating issues when needed.
• Communicate facility concerns, operational issues, and passenger needs to the appropriate supervisor or airport partner.
• Collaborate with teammates and airport stakeholders to support daily operations.
• When assigned, assist with coordinating tasks or serve as a point of contact within the designated area.

Benefits

• Medical, dental, and vision insurance options, subject to eligibility and applicable plan requirements.
• Matching 401(k) plan, with automatic enrollment after 90 days for qualified team members unless they opt out.
• Sick time and vacation/PTO accruals.
• Company-paid airport parking pass for qualifying team members.
• Differential or premium pay for qualifying overnight shifts and designated holidays.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED