CCH Customer Service Ambassador

CONA Services • Charlotte, NC

8d • Onsite

About The Position

The Customer Service Ambassador identifies and resolves customer issues, using diplomacy to de-escalate situations and reach effective resolutions for internal and external customers. The role focuses on customer engagement, including helping customers use and place orders through the myCoke ecommerce platform. It also provides general sales support through troubleshooting, answering questions, first-call resolution, and technical support.

The position provides customer support by phone, email, and chat, builds customer relationships, and escalates complex issues to the appropriate team or leader. It collaborates with the Customer Connection Hub and field sales and distribution teams. The work is performed in an office environment, and the schedule may vary, including weekends and holidays as required.

Requirements

• High school diploma or GED and at least 1 year of relevant experience.
• Strong attention to detail and implementation and follow-up skills.
• Excellent planning and organizational skills.
• Proficiency using multiple screens and computer applications simultaneously, with multitasking ability.
• Good understanding of Microsoft Outlook, Excel, and Word.
• Ability to work a variable schedule, including weekends and holidays as required.

Nice To Haves

• One or more years of previous customer service experience.
• Food or beverage industry experience.

Responsibilities

• Resolve customer issues and inquiries and promote customer satisfaction through effective communication and problem solving via phone, email, or chat.
• Build and maintain customer relationships.
• Escalate complex customer issues to the correct team or leader.
• Collaborate with internal stakeholders, including the Customer Connection Hub and field sales and distribution roles.
• Support customers with myCoke ordering and use of the ecommerce platform, including troubleshooting, answering questions, first-call resolution, and technical support.
• Provide general sales support.

Benefits

• 401(k) match
• Health coverage
• Employee stock purchase plan
• Dedicated training
• Personalized mentorship
• Career growth and development pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED