CCH Customer Service Ambassador Bilingual

CONA Services • Charlotte, NC

8d

About The Position

The Customer Service Ambassador identifies and resolves customer issues, diplomatically de-escalating situations and finding effective resolutions for internal and external customers. The role focuses on customer engagement, especially helping customers use and place orders through the myCoke ecommerce platform. It provides general sales support through troubleshooting, answering questions, first-call resolution, and technical support.

Requirements

• High school diploma or GED and at least 1 year of relevant experience.
• Strong attention to detail and implementation and follow-up skills.
• Excellent planning and organizational skills.
• Ability to use multiple screens and computer applications simultaneously and multitask.
• Good understanding of Microsoft Outlook, Excel, and Word.
• Ability to work a variable schedule, including weekends and holidays as required.

Nice To Haves

• One or more years of previous customer service experience.
• Food or beverage industry experience.

Responsibilities

• Resolve customer issues and inquiries and promote satisfaction through effective communication and problem-solving by phone, email, or chat.
• Build and maintain customer relationships.
• Escalate complex customer issues to the appropriate team or leader.
• Collaborate with internal stakeholders, including the Customer Connection Hub and field sales and distribution roles.

Benefits

• 401(k) match
• Health coverage
• Employee stock purchase plan
• Career growth pathways
• Dedicated training
• Personalized mentorship

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED