Bilingual Customer Service

ibex • San Antonio, TX

1d

About The Position

Ibex is hiring a Bilingual Customer Service Representative for medical transportation. The representative helps individuals get to medical appointments by scheduling rides, coordinating logistics, and supporting a smooth customer experience. The role includes paid training and working with transportation providers and health care facilities to address problems. The position is for closing shifts from 2:30 p.m. to 11:00 p.m. EST.

Requirements

• Must be at least 18 years old.
• High school graduate or GED.
• Fluent in English and Spanish.
• Empathy, patience, and a genuine desire to help others.
• Clear and confident phone etiquette.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Comfort navigating multiple computer systems and using keyboard shortcuts.
• Ability to work independently or as part of a team in a fast-paced environment.
• Reliable attendance and ability to work full-time.

Nice To Haves

• Previous call center or customer service experience is preferred, but not required.

Responsibilities

• Schedule transportation and dispatch trips.
• Assist in coordinating mass transportation when needed.
• Administer trips for volunteer or independent drivers and the mileage reimbursement program.
• Work with transportation providers and health care facilities to resolve problems.
• Assign reservations to network providers to use vehicle resources efficiently and meet client demand.
• Communicate daily with transportation providers.
• Enter trip data accurately to minimize errors and delays.

Benefits

• Paid training

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED