Customer Service Aide Food Service Part Time

Trinity Health•Boise, ID

About The Position

At Saint Alphonsus Health System, the Customer Service Aide supports food-service operations and patient care by taking meal orders, delivering food trays, and providing courteous service to patients. The role uses a wireless tablet and telephone, CBORD, and PowerChart to handle meal orders and diet information. It also includes assisting patients during meals, checking meal intake, and returning used trays and dishware to the kitchen. The organization describes its work as rooted in its Mission and Core Values, with a commitment to honoring each person’s dignity, embracing colleagues’ differences, and delivering compassionate, person-centered care. Saint Alphonsus Health System is an Equal Opportunity Employer.

Requirements

Basic literacy skills, including reading and oral communication, and basic math skills are required.
On-the-job training in the Food Service Associate position or diet therapy orientation by a licensed dietitian.
If shuttle duties are required, a valid Idaho Driver’s License and driver’s license record are required.

Nice To Haves

High school diploma or equivalent preferred.
Previous experience in hospital food service is helpful.

Responsibilities

Answer telephone calls and take patient meal orders using a wireless computer (tablet).
Receive physician-ordered diets through the PowerChart/CBORD interface and send meal orders within the prescribed diet.
Enter patient meal orders into CBORD.
Deliver food trays to patients and verify that each meal ticket is correct.
Provide customer service intended to exceed guests’ satisfaction.
Assist patients with tray tables and opening packaged food items.
Check back with patients after meals to record intake and complete the customer-service process.
Remove trays from patient rooms and return soiled holdings to the kitchen.
Meet the Health System’s Guiding Behaviors and Caring Standards, including interpersonal communication and professional conduct expectations.
Use CBORD, PowerChart, a wireless tablet, and a wireless telephone to perform diet-related customer-service functions.
Shuttle food products to off-campus locations if required for the position.