Customer Service Aide Food Service Part Time
About The Position
The Customer Service Aide Food Service supports patient meal service by taking meal orders, following physician-ordered diets, delivering food trays, and providing courteous assistance to patients. The role uses CBORD, PowerChart, a wireless tablet, and a wireless telephone to process diet-related customer service tasks and meal orders. It may also involve shuttling food products to off-campus locations if required by the position. The role is part of Saint Alphonsus Health System, which emphasizes exceptional service, quality care, dignity, and compassionate, person-centered care. The organization values the distinct perspectives, experiences, and talents of colleagues and is an Equal Opportunity Employer.
Requirements
- Competency in basic literacy skills, including reading and oral communication, is required.
- Basic math skills are required.
- On-the-job training in the Food Service Associate position or diet therapy orientation by a licensed dietitian.
- A valid Idaho Driver’s License and driver’s license record are required if shuttling food products to off-campus locations is a requirement of the position.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous experience in hospital food service is helpful.
Responsibilities
- Answer the telephone and take meal orders using a wireless computer (tablet).
- Receive physician-ordered diets through the PowerChart/CBORD interface and send meal orders that comply with the ordered diet.
- Take patient orders and enter them into CBORD.
- Serve food trays to patients and verify that each meal matches the meal ticket.
- Provide customer service intended to exceed guests’ satisfaction.
- Assist patients with tray tables and opening packaged food items.
- Check back with patients after meals to record intake and complete the customer service process.
- Remove trays from patient rooms and return soiled holdings to the kitchen.
- Perform diet-related customer service functions using CBORD, PowerChart, a wireless tablet, and a wireless telephone.
- Shuttle food products to off-campus locations if required by the position.
- Meet the Health System’s Guiding Behaviors and Caring Standards, including interpersonal communication and professional conduct expectations.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
