Fully Remote Customer Service Agent

Disabled Veteran Solutions•Bradford, PA

1d•Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to assist individuals accessing government-based programs in security, health and human services, and state benefits. The role is the first point of contact for customers and focuses on providing clear, calm, solution-oriented support in a structured, team-driven environment. The position is fully remote and requires a private, distraction-free workspace and reliable high-speed internet connected by Ethernet (Wi-Fi is not permitted). New hires complete two weeks of structured onboarding, scheduled from 9:00 AM to 4:30 PM EST. The regular full-time schedule is an eight-hour workday scheduled between 8:00 AM and 8:00 PM, Monday through Friday. Consistent attendance and reliability are essential. DVS describes itself as a nationally recognized business process outsourcing leader and a certified Service-Disabled Veteran-Owned Small Business. The company highlights its supportive remote culture, meaningful work serving Veterans, military families, and communities, and opportunities for career advancement. Pre-employment drug screening and a criminal background check are required.

Requirements

High school diploma or GED.
Prior remote customer service experience, especially in call-based environments.
Strong verbal communication skills and the ability to quickly build rapport.
Ability to troubleshoot basic technical issues independently.
Comfort working remotely with minimal supervision.
Ability to read and follow directions completely.
Ability to complete an extensive credentialing and background check process.
In-depth understanding of web navigation, computer applications, and multitasking using Microsoft Teams, Outlook, and Word.
Fluency in reading, understanding, and speaking English.
Reliable high-speed internet using an Ethernet connection; Wi-Fi is not permitted.
Private, distraction-free workspace.
Ability to navigate computer systems efficiently.
Consistent attendance and reliability.

Nice To Haves

Additional education.
Bilingual English/Spanish.

Responsibilities

Answer inbound calls and deliver a positive, solution-focused customer experience.
Assist with basic technical troubleshooting and create support tickets when needed.
Schedule appointments at designated service locations.
Accurately document customer interactions, including inquiries, concerns, and resolutions.
Conduct follow-up calls to ensure issues are resolved and customers remain informed.
Provide consistent, high-quality service in a structured, supportive environment.