Fully Remote Customer Service Agent
About The Position
Disabled Veteran Solutions (DVS) is hiring a fully remote inbound customer service representative to assist people accessing government-based programs in security, health and human services, and state benefits. The role serves as a first point of contact, providing clear, calm, solution-focused support in a structured, team-oriented environment. Training consists of two weeks of structured onboarding, scheduled from 9:00 AM to 4:30 PM EST. The regular schedule is a full-time, eight-hour workday scheduled between 8:00 AM and 8:00 PM, Monday through Friday. Employees work remotely from a private, distraction-free workspace and must use a reliable high-speed internet connection over Ethernet.
Requirements
- High school diploma or GED.
- Prior remote customer service experience, especially in call-based environments.
- Strong verbal communication skills and the ability to quickly build rapport.
- Ability to troubleshoot basic technical issues independently.
- Comfort working remotely with minimal supervision.
- Ability to read and follow directions completely.
- Ability to complete an extensive credentialing and background check process.
- In-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
- Ability to read, understand, and speak English fluently.
- Reliable high-speed internet connection using Ethernet; Wi-Fi is not accepted.
- Private, distraction-free workspace and ability to navigate computer systems efficiently.
- Consistent attendance and reliability.
Nice To Haves
- Additional education beyond a high school diploma or GED.
- Bilingual English/Spanish.
Responsibilities
- Answer inbound calls and provide a positive, solution-focused customer experience.
- Assist with basic technical troubleshooting and create support tickets when needed.
- Schedule appointments at designated service locations.
- Accurately document customer interactions, including inquiries, concerns, and resolutions.
- Conduct follow-up calls to confirm issues are resolved and keep customers informed.
- Provide consistent, high-quality service in a structured, supportive environment.
Benefits
- Fully remote work.
- Supportive, team-driven environment.
- Meaningful work supporting Veterans, military families, and communities.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
