Fully Remote Customer Service Agent

Disabled Veteran Solutions•Lower Saucon Township, PA

1d•Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support people accessing government-based security, health and human services, and state benefits programs. The role is the first point of contact for individuals relying on essential services and focuses on providing clear, calm, solution-oriented assistance in a structured, supportive environment. The position is fully remote and requires a private, distraction-free workspace and reliable high-speed internet through an Ethernet connection. The first two weeks consist of structured onboarding, scheduled from 9:00 AM to 4:30 PM EST. After training, the full-time schedule is an eight-hour workday scheduled between 8:00 AM and 8:00 PM, Monday through Friday. Consistent attendance and reliability are essential. Employment requires completion of credentialing and background checks, as well as a pre-employment drug screening and criminal background check.

Requirements

High school diploma or GED.
Prior remote customer service experience, especially in call-based environments.
Strong verbal communication skills and the ability to quickly build rapport.
Ability to troubleshoot basic technical issues independently.
Comfort working remotely with minimal supervision.
Ability to read and follow directions completely.
Ability to complete an extensive credentialing and background check process.
In-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
Fluency in reading, understanding, and speaking English.
Reliable high-speed internet connection using Ethernet; Wi-Fi is not accepted.
Private, distraction-free workspace and ability to navigate computer systems efficiently.
Consistent attendance and reliability.

Nice To Haves

Additional education.
Bilingual English/Spanish ability.

Responsibilities

Answer inbound calls and provide a positive, solution-focused customer experience.
Assist with basic technical troubleshooting and create support tickets when needed.
Schedule appointments at designated service locations.
Accurately document customer interactions, including inquiries, concerns, and resolutions.
Conduct follow-up calls to ensure issues are resolved and customers are kept informed.
Provide consistent, high-quality service in a structured, supportive environment.