Fully Remote Customer Service Agent

Disabled Veteran Solutions•Atlanta, GA

1d•Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring a fully remote inbound customer service representative to support people accessing government-based security, health and human services, and state benefits programs. The role is the first point of contact for individuals relying on these essential services and focuses on providing clear, calm, solution-oriented assistance. The position offers a structured and supportive remote work environment and opportunities for career advancement. The first two weeks consist of structured onboarding, scheduled from 9:00 AM to 4:30 PM EST. The regular schedule is an eight-hour workday assigned between 8:00 AM and 8:00 PM, Monday through Friday. Employees must maintain consistent attendance and reliability. The at-home work setup requires reliable high-speed internet via an Ethernet connection (Wi-Fi is not permitted) and a private, distraction-free workspace. A pre-employment drug screening and criminal background check are required, as is an extensive credentialing and background check process.

Requirements

High school diploma or GED.
Prior remote customer service experience, especially in call-based environments.
Strong verbal communication skills and ability to quickly build rapport.
Ability to troubleshoot basic technical issues independently.
Comfort working remotely with minimal supervision.
Ability to read and follow directions completely.
Ability to complete an extensive credentialing and background check process.
In-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
Ability to read, understand, and speak English fluently.
Reliable high-speed internet connection using Ethernet; Wi-Fi is not permitted.
Private, distraction-free workspace.
Ability to navigate computer systems efficiently.
Consistent attendance and reliability.
Completion of a pre-employment drug screening and criminal background check.

Nice To Haves

Additional education beyond a high school diploma or GED.
Bilingual English/Spanish.

Responsibilities

Answer inbound calls and provide a positive, solution-focused customer experience.
Assist with basic technical troubleshooting and create support tickets when needed.
Schedule appointments at designated service locations.
Accurately document customer interactions, including inquiries, concerns, and resolutions.
Make follow-up calls to ensure issues are resolved and customers remain informed.
Provide consistent, high-quality service in a structured, supportive environment.