Fully Remote Customer Service Agent
About The Position
Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support people accessing government-based security, health and human services, and state benefits programs. The role is the first point of contact for individuals relying on these essential services and focuses on providing clear, calm, solution-oriented support. It includes two weeks of structured onboarding, scheduled from 9:00 AM to 4:30 PM EST. After training, the employee will work a full-time, eight-hour schedule between 8:00 AM and 8:00 PM, Monday through Friday. The role requires a private, distraction-free home workspace and a reliable high-speed internet connection using Ethernet rather than Wi-Fi. Pre-employment drug screening and criminal background checks are required.
Requirements
- High school diploma or GED.
- Prior remote customer service experience, especially in call-based environments.
- Strong verbal communication skills and the ability to quickly build rapport.
- Ability to troubleshoot basic technical issues independently.
- Comfort working remotely with minimal supervision.
- Ability to read and follow directions completely.
- Ability to complete an extensive credentialing and background check process.
- In-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
- Ability to read, understand, and speak English fluently.
- Reliable high-speed internet connection using Ethernet; Wi-Fi is not permitted.
- Private, distraction-free workspace and ability to navigate computer systems efficiently.
- Consistent attendance and reliability.
Nice To Haves
- Additional education.
- Bilingual English/Spanish skills.
Responsibilities
- Answer inbound calls and provide a positive, solution-focused customer experience.
- Assist with basic technical troubleshooting and create support tickets when needed.
- Schedule appointments at designated service locations.
- Accurately document customer interactions, including inquiries, concerns, and resolutions.
- Conduct follow-up calls to ensure issues are resolved and customers are informed.
- Provide consistent, high-quality service in a structured, supportive environment.
Benefits
- Fully remote work.
- Supportive, team-driven environment.
- Meaningful work supporting Veterans, military families, and communities.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
