Fully Remote Customer Service Agent

Disabled Veteran Solutions • Butler, PA

1d • Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring a fully remote inbound customer service representative to support people accessing government-based programs in security, health and human services, and state benefits. The role is the first point of contact for individuals who rely on essential services, providing clear, calm, and solution-focused assistance in a structured, supportive environment. The position includes two weeks of structured onboarding, scheduled from 9:00 AM to 4:30 PM EST. After training, employees receive a full-time, eight-hour schedule between 8:00 AM and 8:00 PM, Monday through Friday. The role requires a private, distraction-free workspace and reliable high-speed internet via an Ethernet connection.

Requirements

• High school diploma or GED.
• Prior remote customer service experience, especially in call-based environments.
• Strong verbal communication skills and the ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to read and follow directions completely.
• Ability to complete an extensive credentialing and background check process.
• In-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
• Ability to read, understand, and speak English fluently.
• Reliable high-speed internet connection using Ethernet; Wi-Fi is not acceptable.
• Private, distraction-free workspace and ability to navigate computer systems efficiently.
• Consistent attendance and reliability.

Nice To Haves

• Additional education beyond a high school diploma or GED.
• Bilingual English/Spanish.

Responsibilities

• Answer inbound calls and deliver a positive, solution-focused customer experience.
• Assist with basic technical troubleshooting and create support tickets when needed.
• Schedule appointments at designated service locations.
• Accurately document customer interactions, including inquiries, concerns, and resolutions.
• Conduct follow-up calls to ensure issues are resolved and customers stay informed.
• Provide consistent, high-quality service in a structured, supportive environment.

Benefits

• Fully remote work.
• Supportive, team-driven environment.
• Meaningful work supporting Veterans, military families, and communities nationwide.
• Opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED