Lihue Airport - Customer Service Agent

EDS Service Solutions•Koloa, HI

1d•Onsite

About The Position

EDS Service Solutions is hiring a Customer Service Agent to support rental car operations at Lihue Airport (LIH). The role assists customers through the rental and return process, handles related paperwork and questions, helps resolve service issues, and supports vehicle preparation when needed. It is an active, customer-focused position that involves working outdoors and collaborating with a team in a fast-paced environment.

Requirements

Must be at least 20 years old.
Valid U.S. driver’s license.
Clean driving record for the past three years.
Professional appearance and strong communication skills.
Comfortable working outdoors.
Able to stand for extended periods.
Able to walk, bend, twist, and remain active throughout the shift.
Dependable and able to work as scheduled.
Friendly, professional, and customer-focused attitude.

Nice To Haves

Previous customer service experience is preferred.

Responsibilities

Welcome customers in a professional and friendly manner.
Provide customer service throughout the rental and return process.
Prepare and complete rental and return documents.
Review rental agreements, rates, charges, and return information.
Answer phones and assist customers with questions.
Help resolve customer service issues.
Provide directions, maps, and local area information.
Prepare vehicles as needed, including washing, vacuuming, disinfecting, and refueling.
Work with the team to provide a smooth and efficient customer experience.