Fully Remote Customer Service Agent

Disabled Veteran Solutions•Akron, OH

1d•Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support people accessing government-based programs in security, health and human services, and state benefits. The representative is the first point of contact for individuals relying on essential services and is expected to provide clear, calm, solution-focused assistance in a structured, supportive environment. The role includes a two-week structured onboarding period, scheduled from 9:00 AM to 4:30 PM EST. After training, employees receive a full-time, eight-hour schedule within the regular operating window of 8:00 AM to 8:00 PM, Monday through Friday. Consistent attendance and reliability are essential. The work is performed remotely from a private, distraction-free workspace. DVS describes itself as a nationally recognized business process outsourcing leader and a certified Service-Disabled Veteran-Owned Small Business. The company emphasizes supportive teamwork, meaningful service to Veterans, military families, and communities, respect, growth, and opportunities for career advancement. A pre-employment drug screening and criminal background check are required.

Requirements

High school diploma or GED.
Prior remote customer service experience, especially in call-based environments.
Strong verbal communication skills and the ability to quickly build rapport.
Ability to troubleshoot basic technical issues independently.
Comfort working remotely with minimal supervision.
Ability to read and follow directions completely.
Ability to complete an extensive credentialing and background check process.
In-depth understanding of web navigation, computer applications, and multitasking with Microsoft Teams, Outlook, and Word.
Ability to read, understand, and speak English fluently.
Reliable high-speed internet connection using an ethernet connection; Wi-Fi is not permitted.
Private, distraction-free workspace and ability to navigate computer systems efficiently.
Consistent attendance and reliability.

Nice To Haves

Additional education beyond a high school diploma or GED.
Bilingual English/Spanish skills.

Responsibilities

Answer inbound calls and deliver a positive, solution-focused customer experience.
Assist with basic technical troubleshooting and create support tickets when needed.
Schedule appointments at designated service locations.
Accurately document customer interactions, including inquiries, concerns, and resolutions.
Conduct follow-up calls to ensure issues are resolved and customers are informed.
Provide consistent, high-quality service in a structured, supportive environment.