Fully Remote Customer Service Agent

Disabled Veteran Solutions•Hoover, AL

1d•Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support people accessing government-based security, health and human services, and state benefits programs. The agent is the first point of contact for individuals who rely on essential services and is expected to provide clear, calm, and solution-focused assistance. The role includes a structured two-week onboarding period scheduled from 9:00 AM to 4:30 PM EST. The regular schedule is an eight-hour workday, Monday through Friday, scheduled between 8:00 AM and 8:00 PM. This is a fully remote position requiring a private, distraction-free workspace and reliable high-speed internet through an Ethernet connection. DVS describes itself as a nationally recognized business process outsourcing provider and a certified Service-Disabled Veteran-Owned Small Business. It emphasizes a supportive, team-driven culture, meaningful work supporting Veterans, military families, and communities, and opportunities for career advancement. A pre-employment drug screening and criminal background check are required.

Requirements

High school diploma or GED.
Prior remote customer service experience, especially in call-based environments.
Strong verbal communication skills and the ability to quickly build rapport.
Ability to troubleshoot basic technical issues independently.
Comfort working remotely with minimal supervision.
Ability to read and follow directions completely.
Ability to complete an extensive credentialing and background check process.
In-depth understanding of web navigation, computer applications, and multitasking, including Microsoft Teams, Outlook, and Word.
Ability to read, understand, and speak English fluently.
Reliable high-speed internet connection using Ethernet; Wi-Fi is not accepted.
Private, distraction-free workspace and ability to navigate computer systems efficiently.
Consistent attendance and reliability.

Nice To Haves

Additional education.
Bilingual English/Spanish language skills.

Responsibilities

Answer inbound calls and deliver a positive, solution-focused customer experience.
Assist with basic technical troubleshooting and create support tickets when needed.
Schedule appointments at designated service locations.
Accurately document customer interactions, including inquiries, concerns, and resolutions.
Conduct follow-up calls to ensure issues are resolved and customers remain informed.
Provide consistent, high-quality service in a structured, supportive environment.