Customer Service Advisor
About The Position
As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build customer loyalty by using product knowledge and services to present oil change options and additional services. A training program prepares you to communicate successfully with guests and develop skills and confidence to work under the hood. You will learn about the company’s products, services, and operations. The role is located at 206 W Genesee St, Fayetteville, NY 13066. Valvoline Instant Oil Change promotes a diverse and welcoming workplace and encourages people from varied backgrounds and experiences to apply. Career advancement opportunities are supported by an award-winning training program and a commitment to safety and fair, honest values.
Requirements
- Comfort suggesting additional services based on inspections and/or manufacturer and Valvoline recommendations.
- Effective interpersonal and oral communication skills.
- Comfort interacting with people face-to-face.
- Eagerness to learn and grow.
- Ability to occasionally lift up to 50 pounds.
- Full mobility and ability to work with hands above the head.
- Ability to stand for extended periods and climb stairs.
- Comfort working in a non-climate-controlled environment.
- Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
- Fluency in reading, writing, and speaking English.
Responsibilities
- Use product and service knowledge to present oil change options and additional services to customers.
- Create positive customer impressions and build customer loyalty.
- Communicate with guests and provide effective customer service.
- Learn the company’s products, services, and operational knowledge.
- Be willing to cross-train as a top-side technician.
Benefits
- Competitive weekly pay of $19 per hour.
- Paid on-the-job training; previous automotive experience is not required.
- Flexible work schedule with no late evenings or holidays.
- Paid time off (PTO) and holiday pay.
- Company-provided uniforms and tools.
- Tuition and certification assistance and access to a free online university.
- Medical and prescription drug coverage with Health Savings Account contributions.
- Dental and vision plans.
- 401(k) retirement savings plan with 100% match up to 5%.
- Promotion from within.
- Back-up child and elder care.
- 50% discount on Valvoline Instant Oil Change automotive services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
