Customer Service Advisor
About The Position
The Customer Service Advisor (CSA) creates a welcoming, professional, and positive experience for every guest. The role serves as a key point of contact throughout each visit by listening to guests’ needs, explaining recommended products and services, answering questions, and providing updates during the service process. Comprehensive training helps CSAs develop the automotive knowledge and skills needed to become certified in the services provided. CSAs work closely with the service team to help ensure vehicles are serviced safely, efficiently, and in accordance with manufacturer recommendations. The position offers hands-on training, certifications, cross-training, and career development opportunities, with potential progression into advanced service, leadership, management, and other areas of the business.
Requirements
- At least 3 months of customer-facing experience, such as retail, food service, hospitality, sales, or a similar environment.
- Must be at least 18 years old and legally authorized to work in the U.S. without requiring company sponsorship, now or in the future.
- Strong customer service and communication skills.
- Ability to listen carefully, understand guest needs, and clearly explain products and services.
- Positive, energetic attitude and willingness to engage with guests.
- Strong work ethic and dependable, team-oriented approach.
- Ability to follow procedures, identify problems, and make sound decisions.
- Willingness to learn and participate in ongoing training and certification programs.
- Ability to work effectively in a fast-paced environment while managing multiple responsibilities.
- Ability to read and interpret safety rules, operating instructions, procedure manuals, and other workplace documents.
- Physical ability to stand for extended periods on hard surfaces, bend, squat, stoop, reach, and perform other manual tasks.
- Ability to lift up to 50 pounds.
- Willingness to work in varying temperatures, loud environments, and around vehicle exhaust fumes.
- Availability to work a flexible schedule, including weekends and some holidays.
- Commitment to following safety protocols, company policies, and procedures.
- Ability to work effectively in a team environment and contribute to a positive workplace culture.
Nice To Haves
- Previous automotive experience is preferred but not required.
- A valid driver's license is preferred.
Responsibilities
- Greet every guest warmly and listen to understand their service requests.
- Present oil options and additional products and services using a mobile tablet and manufacturer recommendations.
- Educate guests about recommended maintenance and available products and services.
- Provide personalized recommendations based on manufacturer guidelines and information identified during the service process.
- Communicate with guests throughout the service, providing updates, answering questions, and addressing concerns.
- Build trust through clear, professional, and honest communication.
- Review completed services with guests and confirm their satisfaction before they leave.
- Assist the service team with oil changes and preventative maintenance as needed.
- Perform preventative maintenance services as trained and certified, including oil and filter changes, fluid checks and top-offs, and inspections of lights, wiper blades, tires, and brakes.
- Check and communicate oil levels, part numbers, service recommendations, and other vehicle information with the team.
- Maintain a clean, organized, and safe work environment.
- Follow safety policies, procedures, and company standards.
- Work with the team to provide efficient, high-quality service.
- Complete required training and certifications within established timeframes.
- Work toward daily sales and service goals by educating guests, building trust, and creating guests for life.
- Perform other duties as assigned by management.
Benefits
- Competitive base pay.
- Biweekly bonus incentives upon certification.
- Employee referral bonuses.
- Fleet referral bonuses.
- Career advancement opportunities.
- Medical, dental, and vision insurance benefits.
- 401(k) plan with company match for full-time employees.
- PerkSpot access to exclusive discounts on travel, electronics, concerts, and other items.
- PTO starts after 180 days.
- Spot bonuses through the internal rewards program.
- Uniforms provided and professionally laundered.
- Tools provided.
- DailyPay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
