Customer Service Advisor
About The Position
As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. Valvoline provides training to help you communicate successfully with guests and develop expertise in its products, services, and company knowledge. The role is located at 1002 Wolfrum Rd, Weldon Spring, MO 63304. The position offers a pathway for career advancement through an award-winning training program, a commitment to safety, and fair and honest values. Valvoline is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities upon request.
Requirements
- Comfortable suggesting additional services based on inspection and/or manufacturer and Valvoline recommendations.
- Effective interpersonal and oral communication skills.
- Comfort interacting with people face-to-face.
- Eagerness to learn and grow.
- Occasionally lift up to 50 pounds.
- Full mobility and ability to work with hands above the head.
- Ability to stand for extended periods and climb stairs.
- Comfortable working in a non-climate-controlled environment.
- Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
- Fluency in reading, writing, and speaking English.
Responsibilities
- Use product knowledge and services to present oil change options and additional services to guests.
- Communicate successfully with guests and create lasting customer impressions.
- Suggest additional services to guests based on inspections and/or manufacturer and Valvoline recommendations.
- Learn about Valvoline products, services, and company procedures through training.
- Be willing to cross-train as a top-side technician.
Benefits
- Competitive weekly pay of $18.25 per hour.
- Paid on-the-job training; no previous automotive experience is required.
- Flexible work schedule with no late evenings or holidays.
- Paid time off (PTO) and holiday pay.
- Company-provided uniforms and tools.
- Tuition and certification assistance and access to a free online university.
- Medical and prescription drug coverage with Health Savings Account contributions.
- Dental and vision plans.
- 401(k) retirement savings plan with 100% matching up to 5%.
- Promotion from within.
- Back-up child and elder care.
- 50% discount on Valvoline Instant Oil Change automotive services. Benefits may differ by location and terms and conditions apply.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
