Customer Service Advisor

Valvoline Inc•Saint Peters, MO

21d•Onsite

About The Position

As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build customer loyalty by using product knowledge and services to present oil change options and additional services. Valvoline Instant Oil Change provides training to help you communicate successfully with guests and build expertise in its products, services, and company knowledge. The role is located at 1310 Triad Center Dr, Saint Peters, MO 63376. You must be willing to cross-train as a top-side technician.

Requirements

Effective interpersonal and oral communication skills.
Comfort interacting with people face-to-face.
Eagerness to learn and grow.
Comfort suggesting additional services based on inspections and/or manufacturer and Valvoline recommendations.
English fluency in reading, writing, and speaking.
Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
Occasionally lift up to 50 pounds.
Full mobility and ability to work with hands above the head.
Ability to stand for extended periods and climb stairs.
Comfort working in a non-climate-controlled environment.

Responsibilities

Create positive customer impressions and build customer loyalty.
Use product and service knowledge to present oil change options and additional services.
Communicate with guests and suggest additional services based on inspections and/or manufacturer and Valvoline recommendations.
Participate in training and be willing to cross-train as a top-side technician.

Benefits

Competitive pay of $18.25 per hour, paid weekly.
Paid on-the-job training; no previous automotive experience is required.
Flexible work schedule with no late evenings or holidays.
Paid time off (PTO) and holiday pay.
Company-provided uniforms and tools.
Tuition and certification assistance and access to a free online university.
Medical and prescription drug coverage with Health Savings Account contributions.
Dental and vision plans.
401(k) retirement savings plan with 100% match up to 5%.
Promotion from within.
Back-up child and elder care.
50% discount on Valvoline Instant Oil Change automotive services.