Customer Service Advisor
About The Position
As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. Valvoline Instant Oil Change provides training to prepare you to communicate successfully with guests and build expertise in its products, services, and company knowledge. The role is located at 6943 W Broadway, McCordsville, Indiana 46055. The position requires interacting face-to-face with guests, suggesting services based on inspections and manufacturer or Valvoline recommendations, and being willing to cross-train as a top-side technician. The work environment is non-climate-controlled and requires standing for extended periods, occasional lifting, mobility, and working with hands above the head. The company describes career advancement opportunities supported by training, safety, and fair and honest values.
Requirements
- Comfort suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations.
- Effective interpersonal and oral communication skills.
- Ability to interact with people face-to-face.
- Eagerness to learn and grow.
- Occasionally lift up to 50 pounds.
- Willingness to be cross-trained as a top-side technician.
- Full mobility and ability to work with hands above the head.
- Ability to stand for extended periods and climb stairs.
- Comfort working in a non-climate-controlled environment.
- Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
- Fluency in reading, writing, and speaking English.
Responsibilities
- Use product knowledge and service information to present oil change options and additional services to customers.
- Create positive customer impressions and build customer loyalty.
- Communicate with guests and suggest additional services based on inspections and manufacturer or Valvoline recommendations.
- Learn about the company’s products, services, and operations through training.
- Be willing to cross-train as a top-side technician.
Benefits
- Competitive weekly pay of $17.50 per hour.
- Paid on-the-job training; no previous automotive experience is required.
- Flexible work schedule with no late evenings or holidays.
- Paid time off (PTO) and holiday pay.
- Company-provided uniforms and tools.
- Tuition and certification assistance and access to a free online university.
- Medical and prescription drug coverage with Health Savings Account contributions.
- Dental and vision coverage.
- 401(k) retirement savings plan with 100% match up to 5%.
- Promotion from within.
- Back-up child and elder care.
- 50% discount on Valvoline Instant Oil Change automotive services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
