Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Papé Group • Fremont, CA

20d

About The Position

Pape’ Machinery, Inc.’s Construction & Forestry Division is seeking a Customer Service Advisor in Fremont, California. The role focuses on relationship-based sales of heavy equipment parts and service, helping customers keep their equipment operating at peak performance. The advisor acts as a liaison between Pape’s Parts and Service Departments and its customers, identifying customer needs, recommending solutions, and arranging the services customers need. This is a sales career with salary plus commission and opportunities for training, advancement, and continued skill development.

Requirements

• Self-motivation and the desire to win.
• Excellent communication skills and the ability to form strong customer relationships.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• A driver’s license and a good driving record.

Responsibilities

• Sell heavy equipment parts and service to customers.
• Build and maintain customer relationships through relationship-based selling.
• Determine customers’ needs and recommend appropriate solutions.
• Coordinate with Pape’s Parts and Service Departments to provide services to customers.
• Take care of customers after they purchase equipment.

Benefits

• Competitive pay based on skills, training, and experience.
• 401(k) and Roth 401(k) retirement plans with company match.
• Medical, dental, vision, and prescription insurance.
• Flexible spending accounts.
• Life insurance.
• Short- and long-term disability insurance.
• Employee assistance program.
• Online and instructor-led training.
• Tuition reimbursement for training programs.
• Vacation, sick leave, and paid holidays.
• Opportunities for advancement and promotion from within.
• Training, mentoring, and continued learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed