Customer Service Advisor - 1895

Jiffy Lube•League City, TX

About The Position

The Customer Service Advisor (CSA) at Premium Velocity Auto/Jiffy Lube helps build customer loyalty and increase sales by helping guests make informed decisions about automotive services. The CSA also works as a Lube Technician, creating a positive guest experience by serving as the customer liaison and main point of contact throughout the visit. No automotive experience is required; training is provided. The role suits reliable, growth-minded people committed to customer satisfaction, and customer service or sales experience is preferred.

Requirements

Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Ability to stand for extended periods.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfort working in an enclosed and/or semi-outdoor environment.
Authorization to work in the United States without sponsorship.
Excellent customer service and communication skills.
Listening and reasoning skills to identify guests' product needs.
Confidence in overcoming objections and handling rejection.
Positive, welcoming attitude.
Ability to work well in a team and in a fast-paced environment while multitasking.
Dedication to following safety policies and procedures.
Willingness to undergo on-the-job training and a growth mindset.

Nice To Haves

Valid driver's license is preferred but not required.
Customer service or sales experience is preferred.

Responsibilities

Greet and escort guests from their vehicles while reviewing their requests.
Explain promotions and available products, using knowledge of Jiffy Lube products and services gained through training.
Provide impartial recommendations tailored to guests' needs, based on manufacturer recommendations and technicians' findings.
Keep guests informed throughout the service process, including about circumstances that may affect their satisfaction.
Perform preventive maintenance, including oil and filter changes, refilling fluid levels, and inspecting or replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring quality workmanship, reviewing completed services with guests, confirming satisfaction, and encouraging return visits at recommended intervals.
Perform other duties as assigned by management.

Benefits

Opportunity to increase pay rate within the first 60 days of employment.
Paid training and bonus incentives for completing training.
Cross-training across multiple roles, with increased earning potential.
Career paths and growth opportunities in automotive and management.
Safety-focused work environment.
Legal and financial advising.
Employee discounts on parts and services and access to a members-only discount center.
Employer- and employee-funded medical plans, prescription drug coverage, and telemedicine.
Employer-funded basic life and accidental death and dismemberment coverage.
Bonus structure for completing JLU modules within set timeframes.
Optional dental and/or vision plans.
Optional life and accidental death and dismemberment and/or accident coverage.
Optional short-term and long-term disability coverage.
Optional critical illness, cancer, and/or hospital indemnity coverage.
Flexible Spending Account (FSA) and/or Dependent Care FSA.
Employee Assistance Program, will preparation, and travel assistance.
Paid time off.